Return Policy


Shineury Quality Brand - Return & Exchange Policy

At Shineury Quality Brand, we take great care in providing high-quality Arabic traditional apparel. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure your convenience. Please read the policy below for full details.

Eligible Items for Return & Exchange:

We accept returns and exchanges only for purchases made through our online store. Items must meet the following conditions:

  • The request must be made within 14 days of delivery.
  • Items must be unused, unwashed, and in original condition with all tags attached.

Non-Returnable Items:

Due to hygiene and cultural reasons, the following items cannot be returned or exchanged:

  • Jambiya
  • Underwear
  • Kashmiri Shawls

Damaged or Defective Items:

  • If you receive a product that is damaged or defective, please contact our customer support immediately.
  • Provide clear photos and details of the issue for assessment.
  • If verified, we will cover return shipping costs and arrange for a replacement or refund.

Return & Exchange Process:

  1. Contact our Customer Service Team at Shineury@gmail.com or through our Contact Us page.
  2. Provide your order number, product details, and reason for return or exchange.
  3. Our team will review your request and provide a Return Authorization (RA) number within 2 business days.
  4. Pack the item securely in its original or protective packaging.
  5. Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds & Exchanges:

  • Once we receive and inspect the returned item, we will process a refund to your original payment method within 7 business days.
  • If an exchange is requested and the desired item is available, we will process the replacement accordingly. Any price differences will be adjusted.
  • If the exchange item is unavailable, a refund will be issued.

Please note that our return policy is subject to change without prior notice. We encourage you to review it before making a purchase.

For any questions or assistance, feel free to reach out to our customer service team. We are happy to help!

Thank you for shopping with Shineury Quality Brand!